Operational Management

Operational management is concerned with product and service design, process selection, selection and management of technology, design of work systems, location planning, facilities planning, and quality improvement of the organization’s products or services. The operations function includes many interrelated activities, such as forecasting, capacity planning, scheduling, managing inventories, assuring quality, motivating employees, deciding where to locate facilities, and more.

The aim of this module is to increase the students’ knowledge and understanding of management and analytical concepts/tools for the management of operations and the decision-making process within the scope of the supply chain.  Decision-making regarding operational issues is one of the most common tasks within organizations. Coverage is topical and will include supply chains issue and strategy, operations management framework, the Six Sigma approach, quality management, demand and supply planning, inventory deployment/control, and transportation networks optimization, as well as other relevant topics.

The introduction of concepts via cases will be chosen whenever appropriate. This module will enhance students’ ability to perform the quantitative analysis necessary and understand the management issues in order to make good operational decisions within the supply chain.  Through learning about operations and supply chains, students will have a much better understanding of the world we live in, the global dependencies of companies and nations, some of the reasons that companies succeed or fail, and the importance of working with others.